Contact information

Contact Information

OTAKI, operated by Ondaway Enterpraise Inc.

If you have questions about our products, online orders, local pickup, shipping, returns, or anything else related to OTAKI, you can contact us using any of the methods below.

Store Address

OTAKI
551 Johnson St
Victoria, BC V8W 1M2
Canada

This is also the address used for approved returns and other in-person order matters. Please do not send or bring a return to the store without contacting OTAKI and receiving instructions or approval first.

Phone

(250) 590-3004

Our phone hours are:

  • Monday–Saturday: 11:00 AM–6:00 PM

  • Sunday: 11:00 AM–5:00 PM

You can contact us by phone regarding online orders, in-store purchases, products, shipping, local pickup, or general questions.

Email

  • shopOTAKIvictoria@gmail.com

For questions regarding an existing online order, please include your order number so we can locate your order and assist you as quickly as possible.

We generally respond to emails within 1–3 business days.

Social Media

You can also contact OTAKI through our social media accounts.

Instagram: @Otaki_Victoria

Social media messages may take longer to receive a response than phone or email. For time-sensitive matters involving an existing order, we recommend contacting us by phone or email and including your order number.

One Contact for Everything

You can use the same contact information above for:

  • Online orders

  • In-store purchases

  • Product questions

  • Product availability

  • Shipping questions

  • Local pickup

  • Returns and refund inquiries

  • Damaged or defective products

  • General questions or assistance

For order-specific questions, please have your order number available whenever possible.

Important

For returns, refunds, damaged products, or other order issues, please contact OTAKI before sending or bringing any product back to the store.

Do not send or return merchandise to OTAKI without first contacting us and receiving instructions.

OTAKI will provide return or other instructions when a return, replacement, or other resolution has been approved.