Shipping Policy

Last Updated: August 19, 2026

OTAKI ships hobby products, model kits, figures, collectibles, tools, paints, accessories, and other products worldwide.

We make every effort to process and ship orders quickly and safely. Please review the information below before placing your order.

1. Shipping Locations

OTAKI ships orders worldwide.

Shipping availability may vary depending on the destination, product, carrier restrictions, customs requirements, or other circumstances. OTAKI reserves the right to refuse shipment to locations where shipping is unavailable, impractical, or prohibited.

2. Shipping Carrier

OTAKI currently ships primarily through Canada Post.

If multiple shipping providers are available for a particular order or destination, OTAKI may select the carrier and service that we determine is most appropriate for the order.

The carrier or service used may differ from what was originally displayed or expected when necessary to successfully ship the order.

3. Shipping Rates

Shipping charges are calculated through Shopify based primarily on the weight of the order and the shipping destination.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

OTAKI may introduce free-shipping promotions or other shipping offers in the future as the online store develops. Any such offers will be subject to the terms displayed at the time of the promotion.

4. Order Processing

OTAKI generally processes orders within 1–3 business days.

Orders are processed Monday through Saturday.

Orders placed on Sundays or recognized holidays will generally begin processing on the next business day.

Processing time is separate from shipping and transit time. The processing period is the time OTAKI needs to prepare and dispatch an order; it does not represent the amount of time the package will take to arrive after being shipped.

During periods of unusually high order volume, new product releases, holidays, promotions, or other circumstances, processing may take longer than the standard timeframe.

5. Delivery Estimates

Estimated delivery times may be provided at checkout or after an order has shipped.

For Canadian and U.S. orders, OTAKI may provide estimated delivery information when available.

All delivery dates and transit times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has been handed to the shipping carrier, OTAKI does not control the carrier's transit times or delivery schedule.

Carrier delays, weather, transportation disruptions, customs processing, incorrect addresses, and other circumstances outside OTAKI's reasonable control may affect delivery.

6. Tracking Information

Customers will generally receive tracking information once their order has been shipped.

After receiving tracking information, customers should use the carrier's tracking system to monitor the shipment.

If tracking information does not update immediately, customers should allow additional time for the carrier's system to update. OTAKI cannot control how frequently a carrier scans or updates a package.

If tracking information has not meaningfully updated for approximately one week, customers may contact OTAKI and we can review the situation and, where appropriate, contact the carrier.

7. Lost Packages

If a package appears to be lost, OTAKI will generally work with the shipping carrier to investigate the shipment.

OTAKI will generally wait for the carrier's investigation to be completed before determining the appropriate resolution.

If the carrier confirms that a package has been lost, OTAKI will generally provide a replacement where possible.

Any resolution will remain subject to product availability and applicable consumer protection laws.

8. Shipping Damage

Customers should inspect their packages as soon as they are delivered.

If an order arrives damaged, customers must contact OTAKI within 1 day of delivery.

Customers should provide photographs showing:

• The exterior shipping packaging;

• Any visible damage to the shipping package;

• The product packaging;

• The damaged product; and

• Any other information OTAKI reasonably requests.

If the shipping package appears seriously damaged before opening, customers should photograph the package before opening it.

Customers must keep the original shipping and product packaging while a damage claim is being reviewed. OTAKI may deny a damage claim if the original packaging and shipping materials have been discarded.

For complete information regarding damaged products and potential refunds or replacements, please refer to OTAKI's Returns & Refund Policy.

9. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, unit, postal code, and other required information.

If you discover an error in your shipping address, contact OTAKI before your order ships. We may be able to correct the address before shipment, but changes are not guaranteed.

Once an order has shipped, OTAKI generally cannot change the shipping address.

If a package is returned because the customer provided an incorrect or incomplete address, OTAKI is not responsible for automatically refunding or reshipping the order.

If OTAKI agrees to reship an order because of a customer-provided address error, the customer will be responsible for any additional shipping costs associated with the reshipment.

10. Failed or Missed Delivery

Customers are responsible for following the shipping carrier's instructions if a delivery attempt is unsuccessful.

This may include arranging another delivery attempt, retrieving the package from a designated pickup location, or responding to carrier notifications.

If a customer refuses delivery or otherwise causes a shipment to be returned to OTAKI, the situation will be handled based on the circumstances. OTAKI does not guarantee a refund or automatic reshipment in these situations.

11. PO Boxes and Other Addresses

OTAKI may ship to a variety of addresses worldwide, including residential addresses, business addresses, rural addresses, and PO Boxes where the selected shipping service supports delivery to that address.

Customers are responsible for providing an accurate and complete address and selecting any required delivery information.

Certain destinations may have carrier or customs restrictions that prevent shipment.

12. Local Pickup

Customers in the Victoria area may have the option to select local pickup when available.

Local pickup orders do not incur a shipping charge.

Once an order is ready for pickup, OTAKI will hold the order for 15 business days.

Customers should bring their order confirmation when collecting their order.

If an order is not collected within 15 business days, OTAKI may cancel the order in accordance with its applicable policies and applicable law.

13. Orders Containing Multiple Items

If an order contains multiple products and some items are immediately available while others are delayed or are pre-orders, OTAKI may ship the available items first.

Items that are not yet available will be shipped separately when they arrive.

Customers will generally only be charged the shipping amount shown or agreed to for the applicable order. OTAKI will cover additional shipping costs resulting from OTAKI's decision to split an order into multiple shipments, unless otherwise stated at checkout.

14. Pre-Orders

Pre-orders are treated separately from regular in-stock products.

Customers will be contacted when their pre-order item arrives and is ready to be shipped.

The customer will have one month from the date OTAKI contacts them to pay the applicable shipping charge.

If the customer does not pay the shipping charge within one month, OTAKI may cancel the pre-order in accordance with the applicable pre-order terms.

Pre-order release dates and arrival dates are estimates and may change due to manufacturer, distributor, production, or shipping delays.

OTAKI will provide customers with updates when significant changes to expected arrival or shipping dates become known.

Multiple pre-orders arriving at different times are treated as separate orders and will generally be shipped separately.

Customers should not assume that multiple pre-orders will automatically be combined into one shipment.

15. International Orders

OTAKI ships internationally where shipping is available.

International customers are responsible for any customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country or its customs authorities.

These charges are separate from the shipping charge paid to OTAKI and may be collected by the carrier or customs authority upon import.

OTAKI does not control the customs process or the amount of any duties or fees assessed by the destination country.

Customers are responsible for understanding and paying any applicable import charges associated with their order.

16. Refused International Shipments

If an international customer refuses delivery because they do not wish to pay applicable customs duties, taxes, brokerage fees, or other import charges, the order may be returned to OTAKI.

A refused international shipment will be treated similarly to a customer-cancelled pre-order or other customer-initiated cancellation. OTAKI will not automatically issue a refund for the order.

Any resolution will be determined based on the circumstances and applicable law.

17. Customs Delays

International shipments may be delayed while being processed by customs or other government authorities.

OTAKI does not control customs processing times and is not responsible for delays caused by customs authorities.

Customers should allow additional time for international shipments that are undergoing customs processing.

18. Shipping Restrictions

OTAKI reserves the right to restrict or refuse shipment of products or orders where shipping is prohibited, unavailable, unsafe, or otherwise impractical.

Certain products may be subject to carrier, transportation, customs, or destination restrictions.

If OTAKI determines that an order cannot legally or reasonably be shipped to the selected destination, OTAKI may cancel the affected order and provide an appropriate resolution in accordance with applicable law.

19. Delivery and Consumer Rights

OTAKI provides estimated delivery information as part of the online ordering process.

Nothing in this Shipping Policy is intended to limit or waive any rights or remedies a customer may have under applicable Canadian or British Columbia consumer protection laws.

For online purchases, BC's distance-sales rules may provide cancellation and refund rights in certain circumstances, including where goods are not supplied within the required timeframe.

Where applicable law provides a customer with a right that differs from this Shipping Policy, OTAKI will comply with the applicable legal requirement.

20. Contact OTAKI

If you have questions about shipping, tracking, delivery, local pickup, or an existing order, please contact OTAKI:

OTAKI
551 Johnson St
Victoria, BC V8W 1M2
Canada

Phone: (250) 590-3004
Email: OTAKI@shaw.ca